The Smartt Group takes your privacy seriously. The following policy outlines how personal information will be used, managed and protected by The Smartt Group. As this policy may be updated from time to time, The Smartt Group recommends that individuals check this policy regularly.

The Smartt Group is required by law to comply with the provisions of the Privacy Act 1988 incorporating the National Privacy Principles in dealing with its customers.

What does this Privacy Policy cover?

This Privacy Policy provides details as to The Smartt Group's treatment of personal information that The Smartt Group collects, including how and why we collect information, and the way in which we use and disclose that information.

This Privacy Policy does not detail, nor does it relate to the practices of any companies or legal entities that are not within The Smartt Group's ownership or control.

Information collection and use

The Smartt Group collects personal information when it is commercially reasonable and practicable to do so. This collection can take place directly from individuals (for example, when an individual directly provides information to The Smartt Group via the telephone, via the Internet, makes enquires, requests or purchases products or services, or within commercial documents, such as contracts). Information may also be collected from time to time through third parties, including but not limited to The Smartt Group's business partners, from authorised information brokers, or from other publicly available sources of information, such as telephone directories. The Smartt Group may also collect personal information through competitions or trade promotions conducted by The Smartt Group and/or its business partners, or by other such methods.

The Smartt Group may also conduct outbound telemarketing, and these calls may be monitored for quality control and training purposes and the Smartt Group may also collect personal information during these calls. The Smartt Group does not willingly conduct outbound telemarketing calls to numbers listed on the "Do Not Call Register".

The Smartt Group does not automatically collect personal information when individuals only access and browse the Smartt Group's website. However, The Smartt Group does collect personal information when individuals register on the website or when individuals use certain products or services on the website. When individuals register on The Smartt Group website, they will be asked to provide their name, e-mail address, and some other personal information. Once individuals have registered with The Smartt Group in this way and/or they sign in to receive The Smartt Group's products or services, their personal information will be retained by The Smartt Group. The Smartt Group automatically receives and records information on its server logs from individual Internet browsers, including the Internet Protocol address (IP address) of those accessing its website. IP addresses identify individual computers, but do not contain any other personal information.

The Smartt Group uses the personal information it collects for reasonable business purposes including without limitation to store and process the information, to provide relevant services and products, to attend to your enquires, and to administer and manage those services and products and to achieve and maintain a high level of service. The Smartt Group may also use the personal information for promotional and marketing purposes, including to inform individuals of other services or products which The Smartt Group considers may be of interest to those individuals, unless the individual has expressly contacted The Smartt Group and requested not to be contacted for such purposes, which may result in the individual being unable to receive special offers that may become available from time to time.

The Smartt Group may also use personal information for statistical, research and analytical purposes, including to assist in the technical administration of its website, to conduct internal administration and operations, to develop new products and services, or for other customer support purposes.
For any of the above, The Smartt Group may contact an individual by electronic or any other means.

How is the Information Stored?

Personal information, whether in hard or soft form, is only accessible by personnel authorised by The Smartt Group. It is either destroyed or returned to its source if it is no longer needed; otherwise it is stored securely by The Smartt Group.

Information sharing and disclosure

The Smartt Group will not sell or disclose personal information of an individual to any third party outside of The Smartt Group without first obtaining the consent of the individual or as set out in this policy. The Smartt Group may disclose personal information about an individual to a third party if:

• The Smartt Group has consent to share the information in such a way; or

• The Smartt Group needs to share the information in order to provide a product or service that the individual has requested; or

• The Smartt Group needs to send the information to a third party that works on behalf of The Smartt Group, including agents, contractors and external service providers, so that the third party can provide a product or service to the individual or The Smartt Group (unless otherwise stated so, these third parties do not have any rights to use the personal information The Smartt Group provides to them beyond what is necessary to provide the product or service); or

• Such disclosure is permitted under the Privacy Act; or

• The Smartt Group is responding to a Court or other such authority; or

• The Smartt Group finds that the individual's actions have violated The Smartt Group's website Terms and Conditions of Use, or any other guidelines or rules set by The Smartt Group that are applicable to specific services that would reasonably be seen to justify the provision of personal identifying information about that individual to an appropriate third party; or

• There is a duty to the public to disclose the information;

Access by an individual to their personal information

The Smartt Group is committed to allowing individuals to ascertain whether The Smartt Group holds personal information relating to them, and if so, the nature of that information, and the individual's entitlement to gain access to the information.

The Smartt Group will make appropriate amendments if necessary (whether by way of corrections, deletions or additions) to ensure that any personal information is accurate, relevant, up to date and complete.

Security

If individuals communicate with The Smartt Group by e-mail or via the Internet, individuals should be aware that the security of e-mail and messages sent via the Internet is not certain. By sending sensitive or confidential e-mail or Internet messages or other information which is not encrypted, individuals accept the risk of uncertainty in regards to confidentiality, which is through no fault of The Smartt Group.

If something goes wrong

If you believe that your personal information has been accessed or used inappropriately, or has been collected or used in contravention of this policy, please contact The Smartt Group General Manager in writing, P.O. Box 1674 New Farm QLD 4005.